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Customer Service Representative

Qualifications

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Requirements

  • Be at least eighteen (18) years of age.
  • Pass E-Verify authorization.
  • Pass drug screening.
  • Have good moral character as determined by a thorough investigation conducted by the employing agency.

Supervisory Responsibilities

None

Duties/Responsibilities

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Required Sills/Abilities

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.

Education & Experience

  • High school diploma or equivalent.
  • Customer service experience required.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times. 

Industry

Food & Beverage, Food Production, Consumer Goods

EEO/AA Information:

Swaggerty Sausage Company is an Equal Opportunity/Affirmative Action (EEO/AA) Employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, status as a protected veteran, status as an individual with disability, or any other protected group status or non-job related characteristic as directed by law.